I. Warranties
Hometech Cloud Touch Massage Chair
- 24 month warranty on electronic control panel, electric motors, air bags and compressor.
- 12 month warranty on cables, fuses, fuse holder, motherboard[main board]
- Fabric however, general wear and tear during high usage will not be covered under warranty.
- Proof of original purchase must be provided.
- Warranty is not transferable between parties and only valid to the original purchaser.
Warranty Labour
Labour at our factory is free of charge during the warranty period as well as parts. The customer is responsible for shipping warranted product to our premises at their expense. Customer may elect to have replacement parts shipped to them when applicable in lieu of labour at the factory.
Warranty Disclaimers
The warranty is deemed void if the massage chair has been misused, altered or left exposed to the elements of weather. For the massage chairs ensure that the weight restriction limits are adhered to.
Should weight limitations be exceeded this may result in damage to air bags, rollers and motors which will not be covered under warranty.
II. Liabilities
HOMETECH CLOUD TOUCH and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the sauna by the customer. HOMETECH CLOUD TOUCH shall not be held liable for any damage and/or injury caused by customer misuse of product.
HOMETECH CLOUD TOUCH and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice.
III. Policies
Returns
We do not accept returns. Hence, we strongly encourage you to consider carefully before placing your order with us. Visit one of our nearest showrooms to demo the product first.
If the item you have received is damaged upon receipt or is faulty, please contact us at info@massagechairs.co.za with your order ID/Invoice Number for assistance.
Cancellations
We will accept cancellation at no charge as long as we have acknowledged receipt of your request (via email) before your order is shipped or dispatched.
Once your order is shipped or dispatched, we will impose a 30% fee (based on merchandise value of the product returned) to cover admin costs, handling etc. The delivery charge will be for the purchasers account. Any remaining amount of your payment for the product (after deducting the 30% fee+ Freight costs)will be refunded to you either via EFT, after we receive the returned product.
Mode of refund will be determined by us, but as much as possible, we will try to refund through the same mode you have used for your payment.
To request a cancellation, please email to info@massagechairs.co.za with your order ID/Invoice no. and contact number so we may attend to your request promptly.
IV. Shipping Disclaimer
Once the product has been ordered and has been dispatched from our warehouse the risk/responsibility and insurance falls onto the client/purchaser and freight company. Should the product be damaged in transit we will not be held responsible.
The client should address any problems or damages caused directly with the freight company, which he has contracted to do the delivery. This does not apply should the client contract our company to deliver, install or setup.
PLEASE NOTE:
Payment with ANY DEBIT OR CREDIT Cards incur a 5% surcharge.
We hope this information has been helpful. If you should have any further questions, don’t hesitate to call us at 031 492 0511 or email us at: info@massagechairs.co.za
